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You should be able to find all the answers to your questions, whether they are general trading queries or specific queries about our trading platforms. An interactive customer service hub where you can search for specific keywords or by relevant topic. We are consistently updating our answers so keep checking in for all our up to date support



  • Is the app compatible with Android Tablets?

    The ETX Capital TraderPro and Binary apps can be used on both Android Smartphone and Tablet devices (we would recommend that you download Android 4.0 or later for the app to run smoothly).

    You can find the apps by going to the Google Play store for both ETX TraderPro and ETX Binary.

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  • I cannot login to the mobile application why is this?

    Please do be aware that our mobile application are case sensitive. We would firstly ask that you ensure your login details are being input in the correct case using no symbols or additional spaces.

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  • What do I do if the iPhone or iPad app isn't working?

    If this does not rectify the issue please uninstall and redownload the application to your device.

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  • Which mobile devices do you support?

    You will need to use the mobile applications which we offer in order to access your account with us via mobile. You can download the applications from either the Apple App Store or the Google Play store.

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